Refund policy

Return Policy

At Based, we are committed to delivering high-quality grooming and skincare products. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

1. Eligibility Requirements

To qualify for a return, the product must:

  • Be unopened and unused;
  • Remain sealed in its original packaging;
  • Be in the same condition as delivered.

Due to hygiene and consumer safety standards, we cannot accept returns of grooming or skincare products that have been opened, used, or tested.

A valid proof of purchase is required for all return requests.

To initiate a return request, please contact our support team at:
📧 support@forge.com

Returns sent without prior written authorization will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and provide an appropriate resolution.

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened, used, or tested personal-care products;
  • Promotional or discounted items;
  • Gift cards;
  • Limited-edition kits or bundled products.

If you are uncertain whether your item qualifies for return, please contact us before sending it back.

4. Exchanges

For the fastest resolution, we recommend returning the eligible product first. Once the return is approved, you may place a new order for the desired replacement item.

5. European Union Cooling-Off Period

For orders delivered within the European Union, customers are entitled to cancel or return their order within 30 days of receipt, in accordance with applicable consumer protection regulations.

Products must remain unopened, unused, and in their original packaging, accompanied by proof of purchase.

6. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 support@forge.com

7. Acceptance of Policy

By placing an order on our website, you acknowledge and agree to the terms outlined in this Return Policy.