Privacy policy
Privacy Policy
Last Updated: October 31, 2025
This Privacy Policy describes how Forge (“we,” “us,” or “our”) collects, uses, processes, and discloses personal information when you visit our website, interact with our services, or make a purchase (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: name, email address, phone number.
- Order Information: billing address, shipping address, purchased products, payment details.
- Account Information: login credentials (if applicable).
- Usage Data: browsing behavior, viewed items, purchase history, device and browser information.
- Customer Support Communications: messages, inquiries, and feedback sent to our team.
We collect information directly from you, automatically through cookies and tracking technologies, and from trusted third-party service providers.
3. How We Use Your Information
Your personal information may be used to:
- Process, fulfill, and deliver orders;
- Provide customer support;
- Send transactional communications;
- Send marketing communications (where permitted by law);
- Improve website functionality and user experience;
- Prevent fraud and enhance security;
- Comply with legal and regulatory obligations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze traffic, personalize content, and support marketing initiatives.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
5. Sharing of Information
We may share your personal information with:
- Service Providers: payment processors, shipping carriers, hosting providers, analytics platforms;
- Marketing Partners: advertising and promotional service providers;
- Legal Authorities: when required by law or to protect our rights and property.
We do not sell your personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of online transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your jurisdiction, you may have rights including:
- Accessing your personal information;
- Requesting correction or deletion;
- Opting out of marketing communications;
- Requesting restriction of certain processing activities.
To exercise any applicable rights, please contact us using the information below.
9. International Data Transfers
Your information may be processed outside your country of residence. When this occurs, we take appropriate measures to ensure compliance with applicable data protection laws.
10. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@forge.com